What we build
Booking system development
Every booking that needs a phone call is capped by how many phone calls you can take. Moving that online is usually the shortest distance between where a business is and where it wants to be.
What it is
A booking system takes an enquiry that would have been a call and turns it into a confirmed slot, usually with money attached. The hard part is rarely the calendar. It is the rules: who can be booked, when, for how long, at what price, and what happens when somebody does not turn up.
Off the shelf booking tools are good, and where one fits we will say so. They stop fitting when your availability depends on which person is being booked, when the price changes with the option chosen, or when the booking has to land in a system you already run.
When a business needs one
- Bookings are agreed in messages and written into a calendar by hand
- No shows cost you because nothing is taken up front
- Your customers are sent to a third party page with somebody else's brand on it
- Two people have been booked into the same slot at least once
- Somebody spends part of every day sending reminders
What we can build
Capability, not a claim about work already delivered. What we have actually built and run is further down the page.
- Availability that depends on the person, the service and the day, not one flat calendar
- Deposits, balances and instalments taken at the point of booking
- Prices that change with what is chosen, and that never differ from the price at checkout
- Booking inside your own app or your own site, branded as yours
- Sync into the calendar the team actually looks at
- Reminders and confirmations that go out on their own
- Rules that stop the wrong booking, such as a person who is not taking clients
- Prepaid blocks and session balances, counted down automatically
How we approach it
Start with the rules, written out plainly. Most booking projects that go wrong went wrong because an edge case was discovered after launch: the double slot, the deposit that should not have been refundable, the coach who left.
Money and calendar are wired together from the beginning. A booking that exists in the diary and not in the accounts is a booking somebody will have to reconcile by hand.
See it working
A short film of one of our own demonstrations, recorded from the running software. Every company in it is invented, and the link opens the real thing.
Juniper Events · Weddings and events entertainment
An extra hour asked for, priced, accepted, and only then added to the plan, with the brief reissued and acknowledged before the day counts as handed over.
Aurelia · Aesthetics clinics
Consultation-led treatment planning, results matched to each treatment, and the clinical standards that decide whether somebody books.
Things we have already built
Live in software we have delivered, and part of the 123 things we have built.
Booking inside your own branded app
Clients book their next session in a couple of taps inside your own app, so the calendar fills without sending people elsewhere.
Multi-step booking with email and planner sync
Every enquiry is captured, confirmed by email, and dropped straight into the booking system, so no lead slips through the cracks.
Prepaid session balance tracker
You sell sessions in packages and the app tracks every client's balance automatically, so nobody over books and you always know who needs to top up.
Pick your coach and every price on the page changes
Coaches who charge different rates can share one page instead of needing one page each, and nobody is ever quoted a figure that belongs to somebody else.
A coach who is not taking clients yet cannot be booked, even from an old link
The business decides who is taking work, and a link someone kept from last month cannot sell a slot that does not exist.
The event lands in the calendar you actually check
You turn up, because the thing you committed to is in the calendar you actually run your week from.
A booking form that files itself into the system you already run on
An enquiry arrives already filed where the team works, so nothing is retyped and nothing is lost between the two.
Booking you without leaving your own app
Booking happens inside your own product, so the whole experience is yours and nobody is advertised to on the way.
A price on screen never links to a different price at checkout
The business can add or change a plan the same day without risking a customer being charged a number they never agreed to.
Work in this shape
Related to this
Tell us what you are trying to fix
Describe the job in your own words and we will tell you what we would build, roughly what it would cost, and whether something you can already buy would do it cheaper.