Find the leaks.Build the fix.

Hi, so by the end of this presentation, you will have seen some of the work that we've done for clients. You will understand the process behind what we do and what sort of process that you would go through as a client. And then by the end, you'll be able to make a well-informed decision as to whether you would like to speak to us on a call to see what we can do for your business. In a nutshell, what we do is we build websites, apps and software systems built around the way a business works. Everything's custom to that specific business.

My name's Tom. I'm the founder of Ownly Digital. We look at how the work runs now, find where time or money is being lost and we build the fix. We work with you. So the purpose of the call is to get on it, have a chat about the business, see if there's any holes that need plugging and then we can discuss some solutions with you.

Some of the problems that you might have as a business owner. So these are just some examples. Number one is quotes take days to go out. You've given a client a verbal quote and you still haven't sent it. It's now two days later. You're waiting for a member of staff to send it. You said you were going to send it. You don't really know what's going on. Everything's up in the air. Enquiries come in and nobody follows them up. This is a very common one. It can be enquiries or it could be related to other things. So somebody's basically put their email in for a newsletter or a lead magnet. They've not been called. They've not been contacted.

Terrible for getting clients and you could be missing out on a lot of work. Extra work gets done but never invoiced. So this is quite a big one in things like trades businesses. When the customer asks, can you just do this? It'll only take 10 minutes. And there you are, three hours later, still doing that job. And you never invoice them because you didn't agree on it in the first place. Another one is you're chasing customers for replies and paperwork. Can you send me this, mate, please? On WhatsApp, on email. The client doesn't open their emails. You need this to get the work started and you're just not getting it from them. Frustrating.

Another thing is everything's spread across WhatsApp, email and spreadsheets. So kinda similar to the last one. It's frustrating. You've got so many bits of information and you're having to copy them over every single time that information comes through. So a payment comes through, then you have to put it into a spreadsheet. You know, if you've got four, five, six hundred clients, it's going to get frustrating. Some companies are obviously into the thousands and everything's manual. Very, very frustrating.

So this is how we would fix those issues for you. So the first one, quotes take days. We would create a price and send a quote from one screen. So we would have something that you could fill out, whether it's drop-downs, whether it's tick boxes. You fill out that quote sheet, you press send quote and it goes straight to that client nice and easily. Instead of you having to write up every single invoice from scratch. And then that way as well, you would remember to put everything in and nothing would be missing from the invoice. Enquiries not being followed up. Every enquiry goes to one place and it goes to who is dealing with it.

So who is supposed to deal with it? If it's a salesperson, then those enquiries need to go directly to that salesperson from different places. And you need to also know where those enquiries are coming from. Have they come from a landing page on social media? Which social media platform have they come from? Have they come through the website, through Google, Bing? Which search engine? Has it come through ChatGPT? You need to know these things as a business owner so then you can drive those avenues even more. Extra work is never invoiced. So it was raised on site, similar to the example that I just used. Approved by the customer.

And it gets added to the bill. So you would be able to calculate there and then. This is how much it's going to be. This is roughly how long it's going to take. It gets approved by the customer. And then it is added to the bill. And it's all official and in writing. And there's a record of it, which is important as well. Chasing customers. One list the customer can see so they know what's needed. So you send off the list, they know what's needed, they tick it as they've sent it to you, and then it tells you the percentage of what you currently have versus what is needed.

Having everything spread across apps, this can be a frustrating one, especially at scale, because you've got loads of different members of staff. You're paying enterprise monthly fees for SaaS platforms, and you're having to integrate all of those things together. Quite difficult. So what we would do is put everything in one place and have it typed out once.

So here is an example of one of those things. This is a company that we worked with who do events and weddings. Enquiries not being followed up is quite a big one for a lot of businesses. So we made it on their website so they can take enquiries. They can easily see those enquiries on their event management platform. And then they can contact those people accordingly. We've also put things like the WhatsApp button on their website that opens up WhatsApp. That is something that they wanted because they do use WhatsApp heavily, and that opens up a message straight away with them. So it's nice and easy for the client.

And they can also update their own website. This one is a demo. So we often don't show internal software that we've done for businesses because it's private to that business. So any internal stuff we don't tend to show. So the fix for this was extra work never being invoiced. So let's say you're on site. You are Danny, this person here, who is a joiner. And it says, what is he there to do? Why has it happened? Anything that is not on the sheet. So what needs doing? So frame needs replacing as well as the door. He's realised the customer doesn't know that. The customer just thinks it's the door. He realises that the framing is doing as well.

So what he does, takes a picture of it, makes a few notes, uploads it to the app. The office can see these pictures and the notes. And then what you do is you calculate the price. So labour and hours, materials, price it and send it to Claire Marsden, who is the customer. That will then directly go to Claire and she pays on that email. And then here as well, you've also got, before you leave, a few tick boxes. And what that will do is it will just ensure that company standards are being maintained.

So this one is for an accountant. Chasing customers for replies and paperwork. Massive one for accountants, this. So much paperwork. Constantly chasing customers. Send me your books. Send me your bank statements. You know, etc. So this fixes that problem. It tells the customer what they need to upload and what the accountant needs. And it notifies them when the accountant needs it automatically. Instead of the accountancy firm having to constantly manually message everybody. Which can be obviously very frustrating.

So you see the same list as the customer. This is an app. So a client app that we built for a bodybuilding posing company. We built the marketing website, which is this. We built a web app so she can manage it online as well. It translates into, off the top of my head, I think it's about nine languages. We've got an Android app and an Apple app for the clients to use and for the coach to use as well. So you've got the lessons. You've got videos, voice notes, messaging. You can book appointments on there. You can look at clients' progress. You've got community for different athletes.

You've got a library for different athletes in different divisions. You've got absolutely everything that you would need as a coach on there. So this is obviously in the fitness industry. But if you are a coach in another industry, things like this can apply to you as well.

So this is some more work that we've done. So we've done another coach there who's under the same branch of company. We've done a construction company here. That's a website. We've done a demo here for an internal piece of software for an events company. We've done a gym equipment management tool for gym owners. [Ironmere, the gym equipment tool, is an invented example we built to show the idea, not a client.] So if a kit is out of order, that kit then gets reported. You put a date on it and you basically mark how long it's going to take. You can export that data then and then send it to the person who's supposed to repair the kit. This is an e-commerce site for a coffee company. [Fathom, the coffee shop, is an invented example we built to show the idea, not a client.]

And this is a business networking app that we created that allows people to swipe-style match similar to a dating app. You can host events on it and take payments. You can join industry-based communities and much more.

So this is how things would work if you choose to jump on a call with us. So from the call through the process to your product going live, this is how it works. So step one, we do the free 30-minute call about how your business currently runs. Number two, a written scope and fixed price before you pay anything. So we will send over that to you with the scope, with the price. You let us know if there's anything to tweak in terms of the scope. And then we can resend an invoice to you if necessary. And we will not start the work until everything is sorted and until you're happy with the invoice. A preview link so you can see while it's built.

So if it's a website, if it's an app, if it's a piece of software, you can have an account on it and you can actually see it being built when we tell you with a temporary link. So nobody will see it other than you and us. Your staff can test it. So what we tend to do is we test most of it ourselves along the way. And then we send it to you to use it as normal. And then what will happen is you'll notice a few things maybe that you thought that were going to be on it or maybe that aren't on it. And you can basically check to see if it's doing what you want it to do. And then let us know what you think. Let us know what your staff think.

And then it can go live.

So like I said, this is what you'll get. A written scope, fixed price, payment stages, a timeline, and it's yours once paid. And then a monthly report, monitoring, and then a retainer is agreed on the first call depending on the project. That will obviously dictate the retainer.

Here is an example of what one problem could cost a business. So this example is a trades business with extra work that has never been invoiced. So let's say there's 20 jobs a month. And one in four of those jobs has £300 of extra work that hasn't been billed. Or even hasn't been calculated properly, let's say, because the person who went and quoted it didn't quote it correctly. Five times £300 is £1,500 a month. Doesn't sound like crazy numbers, but then when you times it by 12 and you realise it's £18,000 a year, a system that fixes it would pay for itself quickly. And then obviously after that, that would then amplify.

So after that 12 months, it would obviously amplify a lot and you would have that piece of software forever then.

So if you've got a problem that is worth fixing, book a 30-minute call, bring a spreadsheet, form or screenshot. You don't need to bring a spec. We don't need to know exactly what it is you need. We just need a rough idea of where you're currently at, how the processes currently are and where the holes are in the business. So book a 30-minute call. You can do this through the website or you can scan the QR code to book. And I look forward to speaking to you soon.