For estate and letting agents
Software for estate and letting agents
Most property enquiries arrive when the branch is closed, from people who have asked three other agents about the same house. The agent who replies properly first usually gets the viewing.
How these businesses run
Enquiries come in from the portals, the website and the phone, mostly in the evening and at the weekend, and each one has to become a viewing before the buyer or tenant loses interest.
A sale or a let is a long chain of people who all want updates: vendors, buyers, landlords, tenants, solicitors, contractors. Much of the week goes on telling them where things are.
Lettings adds a calendar that never stops: renewals, inspections, safety certificates and deposits, each with a date that matters whether or not anybody remembered it.
Where it usually goes wrong
- An enquiry lands at eight in the evening and gets its first reply the next morning
- Arranging a viewing takes four messages and a phone call
- Vendors ring to ask how the viewings went because nobody has told them
- Viewing feedback is written on paper and typed up later, if at all
- Certificate and renewal dates live in a spreadsheet one person keeps
- Maintenance requests arrive by text, email and phone, and some get lost between them
What we can build for this
What we can build for this kind of business, built around the way the work actually runs.
- An instant reply to every enquiry, day or night, with real viewing slots attached
- Viewing booking that checks the diary and confirms without anybody picking up the phone
- A vendor portal showing viewings, feedback and offers as they happen
- A landlord portal with rent, maintenance, certificates and documents in one place
- Reminders for safety certificates, inspections and renewals, well before they are due
- Maintenance requests logged once, with photos, and passed to the right contractor
- Feedback captured on a phone straight after the viewing
- A dashboard of what is under offer, what is stuck and what needs chasing
How a project would work
We would start with the evening enquiry, followed from the moment it arrives to the moment a viewing is booked. It is where most agents lose business, and the easiest thing to measure afterwards.
The system works alongside the software a branch already uses rather than replacing it on day one. Agents change systems rarely and reluctantly, and a tool that asks them to re-key everything does not get used.
What that usually means building
Tell us how your business actually runs
We build around the way the work already happens rather than fitting a business to software that was written for somebody else. Describe the part that costs you the most time and we will tell you what we would build and roughly what it would cost.